Mandla Mathebula

Background

About Mandla Mathebula

As an accomplished and results-driven professional with 5 years of experience as a store manager, area sales manager, and client service expert, I have demonstrated a proven track record of success in managing operations and delivering exceptional customer service. Experience:Store Manager, Pep- Managed daily store operations, including inventory management, staff scheduling, and customer service- Achieved a 15% increase in sales revenue by implementing effective merchandising strategies- Executed effective training programs to improve staff productivity and customer satisfaction.Area Sales Manager, Pep- Managed a team of store managers to exceed monthly sales targets- Conducted market research to identify new business opportunities and develop effective sales strategies- Established and maintained strong relationships with key business partners, resulting in an increase in sales revenue and area efficiency. Client Service Consultant, Capitec Bank - Provided exceptional customer service and support to clients, resolving issues and escalating concerns when necessary- Contributed to an increase in customer satisfaction scores through effective communication and problem-solving skills.Skills- Strong leadership and management skills, with experience leading teams to achieve business objectives- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders- Analytical and strategic thinking, with the ability to identify and capitalize on business opportunities- Proficient in Microsoft Office Suite and G-Suit.Education:National Diploma Business Management : Completed Bcom Business Management : in Progress