Mandy Archary

Background

About Mandy Archary

I have extensive leadership skills and experience in leading a diverse team to achieve optimum results.Responsible for managing, supporting and developing a team of people in order to ensure superior service delivery and quality of work. Able to establish and maintain the quality standards that drive client delight and cost efficiency and deliver service excellence as well as effectively resolve any service related queries.Key Responsibilities:Manage and report on team performance;Manage human capital and development of staff;Set goals for team and manage team capacity;Ensure compliance to contracted service levels and optimised processes;Mandate to handle claims, by exception;Participate in ad-hoc projects and improvements;Ensure adherence to various policies, legislative requirements;Responsible for staff morale;Manage internal and external relationships;Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;Lead and motivate team;Apply basic statistical analysis to track performance variations;Resolve operational performance variations;Escalate irresolvable problems to higher levels.