Seniority
Staff
Department
Information Technology
Location
Toronto
Industry
Banking
Company size
47K
Contact information
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m•••••••@••••••.com
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Background
About Mandy Choi
As a UX Specialist at CIBC, I design solutions that help the frontline better serve our clients. I focus on two areas: Knowledge Management Azure search and conversational UX for Generative AI chatbot powered by GPT, which aims to enhance knowledge creation as well as frontline’s experience by providing easy access to information and support, leading to increase in efficiency and accuracy rates. With a passion for creating delightful user experiences, I blend creativity with technical know-how to craft digital solutions. With a strong foundation in HTML/CSS and over 12 years in front-end web development, I bridge the gap between design, accessibility and development, ensuring that my concepts come to life beautifully and functionally.
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