Mani Kumar Vst

Background

About Mani Kumar Vst

Driving Scalable, User-Centric Products for Business Growth As a Product Manager with 9+ years of experience across Retail, E-commerce, and ERP, I specialize in Product Strategy, Process Optimization, and Customer Experience (CX)—crafting solutions that boost revenue, streamline operations, and enhance user engagement. Key Achievements- ₹26 Cr annual revenue growth by leading product strategy for Reliance Retail’s Storefront & Sales App - ₹3.8 Cr annual cost savings at Udaan through CX & Returns Product redesign and operations optimization - 40% reduction in call/chat traffic at Udaan via chatbot automation & CX enhancements - 20% improvement in First Contact Resolution by optimizing CRM workflows - ₹2.8 Cr in cost savings at Ola by streamlining CRM products and operational processes Passionate about data-driven decision-making, agile execution, and continuous innovation, I thrive on solving complex business challenges and delivering products that make an impact. Always open to conversations on Product Management, Growth Strategies, and Emerging Technologies. Let’s connect!