Manik Sharma

Background

About Manik Sharma

Manik SharmaEmail – maniks952@gmail.com SUMMARY OF QUALIFICATIONS More than 2 years of experience in customer service. Excellent communication and listening skills. Worked in various leadership roles in customer service and construction. Great organizational and analytical skills. Ability to multitask; work efficiently under pressure and with minimal supervision. Strong ability to work flexible schedules based on the needs of business. Excellent ability to work with others in a team environment. PROFESSIONAL EXPERIENCE Construction Project Manager (October 2018-December 2020)Rhinoplate Epoxy Systems, Brampton, ON• Collaborating with engineers, architects etc. to determine the specifications of the project• Negotiating contracts with external vendors to reach profitable agreements.• Planning all construction operations and schedule intermediate phases to ensure deadlines will be met.• Acquiring equipment and material and monitor stocks to timely handle inadequacies.• Hiring contractors and other staff and allocate responsibilities.• Supervising the work of laborers, mechanics etc. and give them guidance when needed. • Ensure adherence to all health and safety standards and report issues Crew Manager (September 2016-October 2018)McDonalds, Brampton ON• Overseeing the McDonald’s crew ensuring efficiency in operations.• Handling cash transactions with customers using cash registers• Controlling wages to meet the labour cost standards of the companies.• Deal with human resource issues as they arise, including disciplinary reports,• Resolving and escalating customer complaints, guiding them and providing relevant information.• Ensuring quality checks.• Keeping reports of transactions. Sales AssociateHyper City (ALPHA ONE)(July 2014 – August 2016)• Determining customer needs, recommended solutions and add value on sales floor. • Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Describing merchandise and explain use, operation, and care of merchandise to customers.• Ticket, arrange and display merchandise to promote sales. EDUCATIONGraduate Diploma – Business Management (September 2016-May 2018)St. Clair College, Toronto, ON ADDITIONAL SKILLS MS Office/Excel Leadership skills. Strong people-oriented skills. Problem Solving Skills Excellent communication skills. Time management. Sales skills