Manish Bhalla

Background

About Manish Bhalla

I have 56 months experience under Medical Billing and 18 months experience under corporate customer support. I have mentioned below my job experiences in brief-1.Working as a Senior Analyst in Coronis Health Pvt. Ltd, from October 14th, 2019 till date.*Job responsibilities in Coronis Health Pvt. Ltd. company-Checking eligibility and benefits verification for treatments, hospitalizations, and procedures-Reviewing patient bills for accuracy and completeness, and obtaining any missing information-Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing-To work with personal information and maintain patient confidentiality-Managing a team of 15 users and their performance tracking-Maintain billing software by updating rate change, cash spreadsheets, and current collection reports.2.Worked as a Senior Process Associate in Knack Global Pvt. Ltd, from June 26th, 2017 to October 12th, 2019.*Job Responsibilities at Knack Global Pvt. Ltd. company-Prepare and submit billing data and medical claims to insurance companies-Ensure the patient’s medical information is accurate and up to date-Prepare bills and invoices, and document amounts due to medical procedures and services-Managing a team of 10 users and their performance tracking-Examine patient bills for accuracy and request any missing information.3.Worked as a Senior Customer Care Executive in Tata Business Support Services Pvt Ltd, from December 21st, 2015 to June 9th, 2017.*Job Responsibilities at Tata Business Support Services Pvt Ltd. company-Resolves product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution-Manage the tickets and provide update and resolution to the customers under the given SLA-Communicate efficiently with different members of team to resolve issues in a shortest possible time-Escalate unresolved issues to the appropriate internal teams-Investigate and resolve customer complaints quickly and patiently, including assistance of customers who may have received the wrong order or have received faulty products-Maintains customer records by updating account information