Manish Mittal

Background

About Manish Mittal

20+ years of experience in the Telecom IT domain mainly in Telecom OSS and BSS software/product integration and development which includes Catalog, Order Care and Management, Service Activation and Provisioning, Service Assurance, Network Inventory, and Digital Technologies with expertise in Siemens, Ericsson, Nokia products. Currently working as Senior Solution Architect for Catalog and Order care solutions for different Ericsson market areas. Manage the High-level design, Low-level design, and development of digital capabilities with a focus on user experience. Responsibilities include requirements gathering and clarification, user story creation and management, process redesign, supporting UAT, migration and cutover and driving heuristic evaluations with business users. worked with internal and external groups as well as across international stakeholders. I have worked in various geographies and different cultures on various Project assignments. Lead and manage a team of developers. Building the Solution proposition for our customers while achieving the organization’s business objectives through large and complex OSS and BSS transformation projects. Have experience in providing F2F customer-facing and onsite support and skilled at building rapport with customers, resolving their issues, and providing them with product and solution training. Have been awarded from time to time by customers and practice areas for excellent services, and good performance. These awards recognize my outstanding customer service skills and my commitment to providing the best services to them. Experience in the process of handling and resolving issues or incidents faced by customers and ensuring timely response, troubleshooting, and implementing appropriate actions to resolve the problem efficiently to ensure customer satisfaction and minimize any negative impact on their experience. Experience in handling 3pp resources (third-party resources), and skilled at managing and coordinating with them to ensure that they are meeting the needs of our customers. Experience in pre-sales and providing responses to RFPs raised by the customer and help in developing solution proposals and presenting solutions to customers. Experience in acceptance handling with customers and skilled at gathering feedback from customers, identifying any issues, and working closely with customers to resolve any issues.