Manish Narvekar

Background

About Manish Narvekar

Working with Atos India Pvt Ltd since February 2006. Currently working as Sr. Project Manager - • Accountable for managing service delivery for the AMS contract of clients. • To provide a focus for SLA management and customer satisfaction across Customer stakeholders. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used • Ensure resources, capabilities and capacity to meet both existing and new business demand • Ensure and monitor that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Atos Global Delivery Platform • Provide expert problem management support to difficult, high profile customer issues and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. • Motivate, develop and mentor the members of service delivery team. • Maximize same account growth – Upselling opportunities * PRINCE2 Foundation and Practioner certified Project Management Professional, entrepreneurial and accomplished professional with 20+ years of experience in IT.* ITIL mySAP Financial ECC 6.0 certified * 12+ years of exposure in SAP consulting in Finance & Controlling (FICO).