Manisha Bhandari
Executive Assistant Operations at Singleinterface
Based in Delhi, India
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Seniority
Manager
Department
Operations
Location
Delhi
Industry
Technology; Information and Internet
Company size
307
Contact information
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m•••••••@singleinterface.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Manisha Bhandari
I am responsible for managing customer tickets from our premium clients, ensuring a turnaround time of 24 hours. Streamlined ticket categorization and routing, reducing response times by 30% and boosting efficiency. Managed 500+ client complaints monthly, achieving 95% client satisfaction by providing timely and effective resolutions. Monitored and triaged customer support requests, ensuring SLA compliance and client engagement. Drafted clear documentation of resolved issues, strengthening the internal knowledge base. Implemented automated follow-up surveys to collect feedback and drive service improvements. Specialized in data accuracy (98%) and operational efficiency (90%) through optimized processes and stakeholders coordination.
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