Manisha Jhingade

Background

About Manisha Jhingade

As a Manager of Process and Delivery Excellence at Kyndryl, I lead a team of quality analysts and service coordinators to ensure the highest standards of customer satisfaction and service delivery. I have over eight years of experience in the information technology and services industry, with a strong background in computer science and customer service My core competencies include customer relationship management, professional services industries, team management, and data analysis. I have successfully implemented automation solutions for multiple clients, resulting in improved efficiency, accuracy, and cost savings. I am also skilled in Microsoft Excel and Power BI which I use to analyze and report data, communicate with stakeholders, and manage projects. I am passionate about learning new technologies and enhancing my skills to deliver value to the company and its customers.