Manisha Johnson

Background

About Manisha Johnson

I am a seasoned professional with 15+ years of customer service and program management experience in diverse sectors. Recognized for demonstrating a natural aptitude for employee leave administration, as well as for relationship management and account maintenance, I have a verifiable history of contributing directly to company success throughout my career. As such, I have consistently exceeded performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include program management, regulatory compliance, staff training, employee relations, payment processing, problem solving, legal compliance, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as best practices, critical thinking, process enhancement, and attention to detail to support efficiency and optimal results. Currently, I am the Leave Administrator. I direct leave programs while ensuring compliance with federal, state, and local laws, including FMLA, ADA, USERRA, and the Pregnancy Discrimination Act. I also monitor and follow-up on the leave process and verify that involved parties are aware of the qualifications and documentation necessary to meet leave requirements. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s program support structure is driving the business forward with minimal obstacles. Colleagues describe me as a progressive, driven, down-to-earth, leave of absence and customer service expert who can be relied on to offer superior solutions that deliver desirable results for both the employee and the company. I am pursuing new opportunities and can be reached through this profile, or by phone at: 256-466-4189