Manisha Manna

Background

About Manisha Manna

As a Trainer at Tech Mahindra, I enable and empower the associates to deliver excellent customer service and technical support to global clients. I design and deliver engaging and interactive training modules, evaluate the performance and feedback of the trainees and provide coaching and mentoring to enhance their skills and confidence.I have a strong educational background in English and Hospitality Management, which helps me to communicate effectively, manage multiple tasks and solve problems creatively. I am passionate about learning new technologies and best practices and sharing them with my colleagues and trainees.As An Associate Analyst-**Transaction Monitoring:** Identifying suspicious transactions-**Customer Due Diligence (CDD):** Verifying customer identities and assessing risk-**Suspicious Activity Reporting:** Filing reports on suspicious activities-**Regulatory Compliance:** Adhering to laws like the Bank Secrecy Act (BSA) and USA PATRIOT Act.