Manisha Singh

Background

About Manisha Singh

Experienced Lead Data Scientist with a proven track record of transforming complex data into impactful business solutions. At SOTI, I design and deploy machine learning and AI-driven tools that enhance customer experience, streamline operations, and drive cost savings. Key achievements include developing a self-service platform for mobile device management and implementing NLP-powered customer support, resulting in significant operational improvements and increased customer satisfaction. Technical Expertise: Proficient in cloud platforms such as AWS (SageMaker, S3, EC2), MLOps frameworks (MLflow, Kubernetes, Docker), and generative AI (LLMs), enabling scalable, efficient deployments. Extensive experience with retrieval-augmented generation (RAG) techniques, time series forecasting, and embedding-based semantic search for robust data-driven insights. Notable Recognitions: Honored as a SOTI PEAK award winner, with certifications in Docker and scalable machine learning. With a Master’s in Applied Computing from the University of Toronto, I am recognized for my analytical expertise, problem-solving approach, and dedication to delivering measurable value through data.