Manjula Kb

Background

About Manjula Kb

Manjula KB Digital Adoption Specialist | Customer Success | Passionate about helping organizations maximize their digital investments through seamless adoption and utilization of technology. Proven expertise in designing and implementing digital adoption strategies that drive user engagement, productivity, and ROI. Skilled in analyzing user needs, creating intuitive training materials, and facilitating workshops to promote efficient digital workflows. Key Skills: Digital Adoption Strategies User Training & Enablement Change Management User Experience (UX) Optimization Process Improvement Data Analysis & Insights Stakeholder Management Customer Success Experience: Digital Adoption Specialist | Whatfix | Develop and execute digital adoption strategies to support enterprise-wide technology implementations. Create user training programs and resources to ensure seamless onboarding and user proficiency. Collaborate with cross-functional teams to identify pain points and streamline digital workflows. Measure and analyze user engagement and adoption metrics, providing insights and recommendations for improvement. Previous Work Experience: Ex- Docon Technologies | Key Account Manager | Ex-Amazon | Seller Support Associate | Ex-HGS | Customer Relations Specialist | Education: MBA in Project Management from Sikkim Manipal University BCOM in Finance from Christ University