Manjula Menon

Background

About Manjula Menon

An agile and obsessive Operations, Customer Experience and Sales leader with a proven background, and more so, in ambiguous situations. Adept at service operations, sales operations and customer management while engaging with leadership across the board. Progressive strategies, leadership in the trenches and workplace empathy have helped achieve objectives and examples include; • Leading Customer Experience Excellence (CXX) centred business transitions. • Initiating cost savings projects which were later replicated as best practices nationally. • Making Tamil Nadu - East zone a consistent leader in Customer Market Share/Base Growth in telecom sales. • Being one of the first two woman Zonal Business Managers in Airtel. • Setting up infrastructure to garner maximum customer share in a crisis during the Aircel meltdown. • Topping the Airtel national leader board for the least calls and complaints per customer consistently. Core competencies include : Operations Efficiency • Sales & Revenue Management • Customer Experience Strategy • Customer Base Management • Service Management • Managing Strategic Partners, High-Worth Retail & Corporates • Collections & Bad Debt • Managing High-Performing Teams