Mankisha Pike
Quality Assurance Quality Control Manager at Tidal Basin Group
Based in Denham Springs, United States
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Seniority
Manager
Department
Other
Location
Denham Springs
Industry
Business Consulting and Services
Company size
393
Contact information
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m•••••••@tidalbasingroup.com
Phone
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Background
About Mankisha Pike
As a Quality Assurance Manager at Tidal Basin Group, I oversee the quality and performance of the contact center operations for various clients. I have more than three years of experience in managing, training, and coaching staff, as well as developing and implementing quality standards and procedures. I have a strong background in customer service, managerial, administrative assistance, and organization skills, which I acquired from my previous roles as a store manager, shift supervisor, server, a courtesy clerk, and a mail attendant. I am passionate about delivering excellent service and ensuring customer satisfaction. I am also always open to learning new things and improving my skills and knowledge.
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