Mannu Singh

Background

About Mannu Singh

Over 9 years of experience with Genpact and other companies, high profile exposure to Client handling, Accounting, Cash Ops, Reporting, training, MIS, customer follow ups and liaison with other departments Presently in a Team Leads role in OTC (Cash Application, Reconciliation, and Reporting with Genpact PVT Ltd as an Assistant Manager End to End OTC domain understanding, creating SOP’s and Process maps which will followed by Team. Team Management (Cash Apps)- Leading Cash Apps team, managing group members, Account Reconciliation and Reporting Involved in various quality and DBPO projects and working on a Project to reduce the variation in team Identifying the customer pain areas and designing defect free processes and strategies to minimize the cost and improve the efficiency and customer satisfaction Extensive industry specific knowledge, competence to prospect, identify and qualify new business opportunities and a track record of 100% client satisfaction as well as identifying business improvement leading to revenue generation Excellent mentor and coach with an ability to take up challenges and perform in changing work environs. Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources.