Manogna S Narhari

Background

About Manogna S Narhari

Summary • Certified Scrum Master & Certified in Jira from Atlassian • Qualified M. Com (Master of Commerce) from the University of Pune. • I am associated with Well Fargo Bank, the USA from December 2021 • I Was associated with Karur Vysya Bank, India for ~2 Years in Roles like HR Operations, Trainer, Teller, Cashier, etc. • A Strong team player with excellent communication, negotiation, problem-solving, interpersonal skills, and a Learning attitude. Key Roles and Responsibilities: • Agile techniques - Facilitating regular team connections, documenting the team’s performance, identifying improvement areas, seek for additional support from external resources for teams’ success. • Maintaining Backlog, Sprint Planning, Grooming, Scrum meetings, and retrospectives. • Team Training needs -Assess teams' training needs and Facilitate the required training in partnership with trainers and Subject matter experts. • Recruitment and Mentoring – Participate in the recruitment activities, Mentoring the new team members towards success. • Supporting Everyday banking and small business customer, Interaction, and Information management like data collection, and maintenance. • Scheduling Appointments with customers & Banker for in-branch operations • Phone banker assisting customers' financial needs • Supporting Wells Fargo In-branch Bankers in assisting customers related to Online Banking needs like new account setup and activation. • Facilitating customers by creating claims related to online Money movement and fraud / nonfraud in the CCM (Customer Contact Management) application.