Manoj Behera

Background

About Manoj Behera

I am a customer-centric iGaming professional with 14+ years of experience leading global customer support operations and VIP management across Europe, LATAM, North America, and Asia. My career has been defined by building world-class support teams, nurturing long-term VIP relationships, and creating exceptional player experiences that drive retention and lifetime value. At PokerStars and other leading operators, I’ve successfully: Scaled and managed multilingual support teams, delivering >95% SLA compliance and boosting CSAT across regions. Designed and executed VIP strategies that increased high-value player retention and revenue contribution. Implemented CRM, automation, and AI-driven solutions to streamline operations and reduce costs without compromising service. Partnered cross-functionally with Product, Payments, Risk, Compliance, and Marketing to ensure seamless player journeys. Represented brands through exclusive VIP events and personalized account management, strengthening loyalty. I thrive in fast-paced, regulated iGaming environments, balancing compliance with innovative customer-first strategies. My focus is always on creating scalable operations, high-performing teams, and memorable experiences for every player — from first-time depositors to top-tier VIPs. If you’re looking to connect on Customer Experience, VIP Programs, or iGaming Operations, feel free to reach out — I’m always open to sharing insights