Manoj Kumar Singh
Manager - Quality at Cognizant
Based in Noida, India
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Seniority
Manager
Department
General Business & Management
Location
Noida
Industry
IT Services and IT Consulting
Company size
352K
Contact information
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m•••••••@cognizant.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Manoj Kumar Singh
ü Results-oriented service industry professional with proven leadership skills with 3+ years of experience in transactional Quality & overall 22+ of experience (19 years in BPO’s and 3 years in the Hospitality Sector) ü Rich experience in Insurance & Financial service Industry vertical involving Quality, Operations & Project Management ü Lean Six Sigma Green Belt Certified ü Possess US B1/B2 Visa ü Working in a performance driving position, devising strategies for teams to achieve/surpass the defined targets persistently ü Proven ability to groom and develop the team members, for bigger roles ü Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning. ü Well versed in defining the processes, implementing and reviewing. ü Exposure to process migration and client interaction for day to day operations and performance reviews. ü Been a member of 3 start-up teams – twice for hotels (Finance and Night Auditing) and once for a call centre which involved process migration and technology set up along with hiring and training of the employees.
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