Manoj V.

Background

About Manoj V.

Motivated and highly experienced Senior Site Reliability Engineering Manager with a unique blend of management and technical expertise spanning over 18 years. Committed to achieving excellence through quality, process optimization, and disciplined leadership.• Orchestrated the successful delivery of on-prem and public cloud services, implementing site reliability measures, conducting testing, managing infrastructure, and automating processes for Workday. Achieved 25% reduction in infrastructure costs through strategic automation initiatives.• Led cross-functional teams of SRE, Incident/Problem Management, and Testing for Apple Inc's Point of Sale Application, delivering exceptional performance over 10+ years in leadership roles. Oversaw team growth, process optimization, and resource allocation, resulting in enhanced application stability, reduced incidents by 40%, and improved customer satisfaction.• Managed a highly efficient global SRE team of 44+ members, ensuring seamless support delivery and achieving a 30% reduction in incident response time and saving an average of 100+ hours per week for the team.• Drove key performance metrics, including system availability, MTTR,MTTA,MTTD, and customer satisfaction, exceeding targets consistently. • Implemented data-driven presentations, comprehensive dashboards, and strategic KPIs to foster accountability, stabilize the platform, and instill confidence in service level agreements; continuously monitored and reported on SLAs, SLOs, error budget, and critical KPIs to maintain operational excellence.• Led the successful launch of Apple's first retail store in Brazil, overseeing all aspects of the New Country Opening.• Orchestrated the seamless maintenance, upgrade, and monitoring of all Workday customer environments, ensuring 99.9% uptime and enhancing user experience for a client base of and plus tenants nodes.• Streamlined upgrade processes by implementing a comprehensive change management framework, resulting in a 40% reduction in downtime during system upgrades.• Led the development and deployment of automation tools and processes, successfully reducing SRE toil by 40% and saving an average of 30 hours per week for Workday.• Led Retrospective/Blameless Postmortems across SRE group with blameless culture and making sure actions are taken and implemented.• Led and evangelized multiple global service teams, overseeing Service Delivery Managers,Support Managers, optimized departmental budget of $14-23 million, resulting in $2.5 million cost savings through strategic resource allocation.