Manoshi Handique

Background

About Manoshi Handique

Since 4 years I'm working in a customer-driven and service-oriented environment. We have to be communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer Satisfaction. Analyse customers' feedback to understand areas for improvement and present the findings to senior management. Analyse risks with different approaches of business process change. Develop business process improvement solutions to enhance customer service operations. Develop service quality processes. Develop staff using capability development interventions and on-the-job training. Identify customer service channels and solutions for managing customers' concerns. Manage customers' concerns. Monitor responses to customer requests and queries to minimise gaps in customer service delivery. Organise communication and sharing sessions on good work practices.