Manuel Alcada
Managing Director at Happy Work
Based in Lisbon, Portugal
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Seniority
C-Team
Department
General Business & Management
Location
Lisbon
Industry
Business Consulting and Services
Company size
5
Contact information
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m•••••••@happywork.pt
Phone
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Background
About Manuel Alcada
Is your team selling? Do customers complain about the way they are treated? Is the turnover too high? Is the chat not bringing the expected results? Don't know if you should outsource the customer support? Talk to me. I have been an expert since 1997 in the areas of contact center / customer support / sales / leadership and created my company, HAPPY WORK, in 2012. I am also the author of the only book in Portuguese for managers and specialists in this sector -"Let me answer! 610 tips for a contact center of excellence ". I work with companies through training, consulting, assessment and coaching, always customized to the reality of each Organization.
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