Manuel Marin

Background

About Manuel Marin

Over the past 16 years, I have built and structured national, multinational, and global customer success organizations that have achieved significant growth for innovative SaaS and managed service providers in highly competitive sectors. By demonstrating a transformational leadership style, business, and technical acumen, and creating winning client engagement strategies, I have repeatedly shown I can drive retention and profits.An articulate and confident thought leader, I am able to devise, teach, motivate, and model the implementation of amazing customer experiences that positively influence high-value customers, executive and C-level leaders, stakeholders, and end-users.I can efficiently manage customer discovery to identify gaps, pain points, and preferences, and productively collaborate cross-functionally with sales, marketing, and technical teams to ensure products and services keep pace with consumer and market demands. I am also adept at tracking product adoption and performance to validate customer productivity and comfort with new software, tools, features, and services.I am a passionate problem-solver, skilled at smoothly resolving customer issues. I excel at explaining complex technical concepts to audiences at all levels of technical proficiency and exceed at demonstrating differentiated value propositions.I can be relied on by C-level leaders, fast-growing startups, and established enterprises to align customer success, business, and sales interests to achieve ideal outcomes.