Manuela Hensman

Background

About Manuela Hensman

Life long learner. Innovator. Change Agent. I am a passionate accomplished Enterprise and SaaS software leader who consistently delivers new business, recurring revenue and customer satisfaction for the world’s largest institutions. Track record of delivering customer satisfaction and revenue growth by blending my consultative skills, customer focus and repeatable sales and management methodology with a business process and ROI orientation. Experience: Consultative Sales, Sales Management, Business Development, Contact Center Management, Customer Experience, Back Office, Project & Operations Management. Agile Evangelist. Vertical Market Expertise: Financial Services, Healthcare, Telecom, Utilities, Retail, Travel, Higher Education, Media, Non-Profit, Benefits Administration, Manufacturing. Application/Sales Stack Expertise: Telecom, Workforce Management, Interaction Optimization, Quality Management, Performance Management, Analytics, CX, Social Media, ERP, CRM, Sales/Marketing Automation and everything Cloud including genai.