Mara Baldus

Background

About Mara Baldus

Passionate and customer-focused professional with 7.5 years of experience as a Center Manager, successfully leading operations at a German Shopping Center. I excel in building and maintaining strong, trust-based relationships, driving business growth, and ensuring satisfaction for all stakeholders. My expertise includes CRM systems (Microsoft Dynamics), customer retention, negotiation, and creating memorable customer experiences, equipping me with a strong foundation to understand and meet client needs. I also bring extensive know-how in event management, marketing, and leadership, as well as a deep understanding of property management and the retail industry. I thrive in fast-paced, collaborative environments that value customer-centricity and continous learning. I am eager to transfer my skills into a Customer Success Manager role, where I can help businesses build lasting relationships with their customers, ensure utmost satisfaction, and drive mutual growth. Fluent in German and English, I am currently studying Danish (enjoying the challenge) as part of my relocation to Copenhagen. I'm always open to connect!