Marc Bourdeau

Background

About Marc Bourdeau

With over 7-10 years of most recent #1 Customer Service and Guest Services Experience, I possess the proven skills to interface within and throughout all levels of Management and Staff as well as with VIP Clientele, as all should be treated as VIP’s upon Hotel, Restaurant, and Resort arrival. Part of my many roles included a Supervisory and Management role at Mandolin’s Restaurant as part of the Radisson Resort Orlando Celebration Properties, where I was acknowledged as Employee of the Month and granted a promotion within my first 90 days of hire.I was also very gratefully involved in Major League Baseball for 5 years of my Guest Services, Customer Service, and Security Careers. Both the NY York Yankees and The Boston Red Sox acknowledged my excellent customer and guest services skills and promoted me to Home Plate and Dugout Security and Guest Services throughout the 2003 World Series through the 2007 World Series SeasonsI'm Taking a Team Approach to problem solving, I listen closely to the input of others and create working environments that promote accuracy and efficiency. As a Customer Service, Guest Services, and Hotel Restaurant F&B Supervisor I successfully teamed with Guests, Families, Staff, and Senior Management to ensure a steady and consistently High Level of #1 Customer Service. I have performed as a Strategic Liaison with all levels of management between Sales, Customer Service, Regional, District, and Headquarters management. My focus, attention to detail, and excellent customer service skills. permit me to carry out Sales and Revenue Plans according to Corporate Projections and Goals.Specialties: Customer Service, Security, Fire Safety, Safe Staff, CPR, and Guest Fluent in French Conversational Spanish, Italian, German, Creole, Portugesse, Arabic, Yiddish.