Marc de Graaf

Background

About Marc de Graaf

I ‘m an operations manager who is employable as Service Operations Manager, Continuous Improvement manager or Customer Service Manager. I believe in the employees first, customer second approach: happy employees make happy customers. In order to reach business objectives/targets, I focus on maximizing personal growth of all team members. I do this by giving each member his/her own tasks, responsibilities and goals. I get energized from continuous improvement, never be satisfied and always find ways to be better. To do this, I ask feedback from employees, customers and other stakeholders. Working together is the key to success. Change should always improve the customer experience (internal or external). I’m married with Melissa and we have 2 children Customer Experience, Change Management, Continuous improvement, Customer Management, Employee Engagement, Empathic