Marc Doane

Background

About Marc Doane

As a level 3 technical support agent and wireless activation specialist for Dish Network, I provide high-quality service and solutions for customers and VIP account holders. I am part of the groundbreaking team that launched the new Boost Infinite mobile service, setting the standard for future agents and training. I handle high-volume inbound calls, troubleshoot issues, and activate devices using the Avaya ISP phone system and Microsoft suite. I have a strong engineering background, with an associate's degree in network and system administration from ITT Technical Institute. I have also worked as a pharmacy benefits manager for Express Scripts, where I gained experience in the health and pharmaceutical industry. I am skilled in wireless network design, social media, and sales. I am a champion for better, motivated by delivering exceptional customer experiences and solving complex problems.