Marc Heitzman

Background

About Marc Heitzman

Senior Operations Leader with 20 years experience leading large, domestic and international teams in the areas of operations, risk management, fraud, compliance, customer service & support, sales, finance, technology and project management. Leadership and accountability for annual budgets exceeding $160MM and personnel. Significant experience setting strategy, innovating new systems, and establishing best practices for large, multi-site, domestic and offshore operations. Define desired metrics, reengineer processes, and identify the necessary improvements across quality, productivity, and customer satisfaction to achieve sustainable performance gains. Foster a culture of coaching and employee development, imparting the importance of clearly defined processes, expectations, and performance goals in supporting achievement of enterprise initiatives. Lead numerous cross-functional initiatives spanning regulatory, on-line, telephone banking, risk, international, and affluent channels.