Marc Holt

Background

About Marc Holt

My sweet spot is at the crossroads of technology, customer success, and business strategy. My approach combines deep opportunity or problem analysis with commercial acumen, allowing me to translate needs into scalable solutions that drive growth, profitability, and customer value. Throughout my career, I've consistently delivered business impact: Revenue Growth Performance: Increasing annual revenue growth from 5% to 17% and then to 19% year-over-year. Customer Satisfaction Transformation: Transformed corporate customer trust, increasing customer references from just 1 to 7 (including major companies like Iberdrola and Duke Energy) and boosting renewal rates to 90%. Innovation-Driven Results: Commercialised AI solutions that increased retail sales conversion by 18% and created an AI-driven product that reduced customer pain points and cost-to-serve by 3.2%. Profit Margin Improvement: Increasing contract margin from 47% to 52% through operational efficiency improvements while maintaining P&L accountability for $74M in contract revenue. Digital Experience Innovation: Led residential energy programs reaching 5M households, reducing grid consumption by 2.8%. At Eggion, developed a student engagement platform that increased participation by 66% and improved academic average scores by 5.04%. My leadership philosophy focuses on creating empowered teams where individuals can perform their best work. With a Master's in Entrepreneurship & Innovation from Swinburne University of Technology and specialised training in AI from Oxford's Saïd Business School, I bring both formal education and practical experience to every challenge. I'm passionate about leveraging technology to create meaningful impact and am always open to connecting with like-minded professionals.