Marc Murphy
IT Service Desk Analyst at Ogier In Ireland
Based in Dublin, Ireland
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Seniority
Staff
Department
Information Technology
Location
Dublin
Industry
Legal Services
Company size
65
Contact information
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m•••••••@ogier.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Marc Murphy
With over 10 years of experience in IT deskside support, I bring a strong commitment to delivering exceptional customer solutions and ensuring top-tier support for every client. My approach is rooted in reliability, clear communication, and a deep understanding of end-user needs, allowing me to quickly resolve technical issues while maintaining a positive user experience. Throughout my career, I’ve developed a reputation for being dependable, approachable, and solution-focused. Whether supporting hardware, software, or network troubleshooting, I prioritize minimizing downtime and empowering users through clear, confident assistance. Key strengths include: Expertise in Windows and Mac environments, Active Directory, and remote support tools Proven track record of reducing ticket resolution times and improving user satisfaction Strong interpersonal skills that help build trust and rapport with clients at all levels I take pride in being a go-to resource for both technical solutions and calm, professional support, and I’m always looking for ways to improve processes and service quality.
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