Marc Speed

Background

About Marc Speed

With over seven years of hands-on experience in IT support, I specialize in providing both hardware and software solutions that drive business efficiency. Throughout my career, I’ve developed a strong technical foundation and a proven track record of successfully deploying systems and solving complex IT challenges. From cybersecurity implementations to system integrations, I’m passionate about delivering effective solutions that support business growth and streamline operations. I’ve had the opportunity to work on diverse projects across multiple industries. A few of the highlights include: Security is always a priority in any organization, and I was tasked with deploying Microsoft Defender for MacBooks to ensure our company’s devices remained secure against growing cybersecurity threats. The deployment was seamlessly integrated into existing systems, improving both security coverage and operational efficiency. By automating updates and eliminating manual security checks, this project enhanced the overall security posture of the organization. In a project aimed at improving customer support efficiency, I led the implementation of a Zendesk ticketing system for the complaints department. This system streamlined issue tracking, boosted team collaboration, and reduced response times. By customizing the system to fit departmental needs and training staff on its use, I helped improve overall productivity and customer satisfaction scores. A significant portion of my career has been dedicated to supporting back-office systems in the insurance sector. I have worked with key platforms like Open GI, CDL, and SSP, providing both technical support and project management for their implementation. My experience with these platforms has given me the ability to optimize workflows, troubleshoot complex system issues, and ensure smooth system operations, which is critical for insurance companies that rely heavily on efficient back-office operations. What drives me is the opportunity to solve real-world problems with technology. Whether I’m configuring a new system, troubleshooting complex software issues, or optimizing an existing workflow, I’m always focused on delivering solutions that improve efficiency and reduce downtime. I’m also committed to staying ahead of industry trends and continuously improving my skill set to meet evolving business needs.