Marcel Pitts

Background

About Marcel Pitts

Experienced and highly motivated individual in learning, instruction, supervision, and training. Identified training needs on a regular basis through observation, feedback, assessment, meetings with teams and work groups. Knowledge and experience in adult learning and principles of employee development. Trained employees in various areas and subjects to ensure training goals are met, and development and learning processes are followed. Planned, organized, and implemented training, conducted administrative and management practices and theory. Have developed individual and team performance skills and work habits enabling employees to adapt to organizational development, elevate soft-skill competencies, adjust, and integrate operational changes and continuous improvement. Consulted with subject-matter experts, business analysts, business partners, and policy unit representatives. Built and successfully maintained effective working relationships with various levels and areas throughout DES. Utilized methods of instruction delivery including in-person, virtual, and CBTs to meet the needs of the learner and business. Have coached, mentored, managed, and audited staff and documentation in a fast-paced environment within several different state departments and Divisions. Knowledge and ability in case management and related performance measures, skills, processes, systems, and practices of complex programs. Researched and drafted training materials; worked with leadership at various levels on developing and implementing several standard operating procedures, training, videos, spreadsheets, and rules and regulations to comply with governmental, state, and federal standards. Continuously work with agents, managers, and customers on streamlining work and training processes to improve quality, production, and customer satisfaction. Served as a technical expert in assigned areas, and other duties as assigned. Proactive trainer, mentor, coach, auditor, and manager on all levels, have supervised and managed within the Division of Child Support Enforcement, Department of Rehabilitation Services, and Department of Economic Security. Experienced with Arizona State Services and is well-rounded and diversified as demonstrated in professional work experience.