Marcel Vergonet

Background

About Marcel Vergonet

I help organizations to professionalize, optimize and innovate their online customer contact. Together with my relations I look for a connection by searching for complementary and / or corresponding properties. Interested in what I can do for you? Call +31 6 2482 0470 ABOUT ME Born in Drachten, living in Heerenveen, with offices in Zaandam, working in the Benelux. Father of a son and daughter, active surfer, Whiskey enthusiast, enjoys traveling and meeting interesting people. EXPERIENCE & EXPERTISE Expert in online customer contact Expert in advising, implementing and safeguarding a social media policy Expert in advising, implementing and guaranteeing a tone of voice Extensive experience in advising and implementing conversational AI Extensive experience in reputation management MY VISION ON ONLINE CUSTOMER CONTACT The combination of machine learning and human insight provides better service and increased customer satisfaction. Efficiently and quickly answering online questions, complaints and reviews is crucial for customer satisfaction and reputation. Organizations must be where the customer is to offer effortless engagement The influence of chatbots on service, marketing and sales will be the game changer for online customer contact Online customer contact and reputation is the new marketing