Marcel Winkel

Background

About Marcel Winkel

I am a senior (program) manager with 25+ years of IT experience in areas of HR Digital Employee Experience, Large Program management (ERP/HCM) incl IT Portfolio mgt, Business intelligence (data warehouse), Digital Workplace, IT Operations and Service Delivery Management (ITIL). I am an initiator, motivator with strong people skills and have the ability to communicate to both technical, non-technical and sr Exec Management audiences. I love to bring structure and help teams to change and grow. Projects to note: • Successfully implemented User Employee Experience improvements in the HR IT area and introducing AI (genAI) into the environment to significantly reducing calls and questions to HR Servicedesk • Leading change to User Experience Employee Experience focus in the team • Leading HR Transformation Program (IT Portfolio) which encompassed Process Redesign (Simplification), selecting and implementing Cloud/SaaS (Oracle Cloud) solution employees) and determining Business Process Outsource (BPO) for HR • Determine New Video Strategy and execution from on-premise to Cloud (Zoom implementation) across the enterprise. The program was the winner of the Sanofi ITS Award in 2018. • Initiated and executed Service Improvement Plan for Video Conferencing, raising the Meeting Success Rate to 98%. • Outsource RFP’s & implementation (Global ServiceDesk, Infrastructure Management)