Marcela Lima

Background

About Marcela Lima

Dynamic, agile, and results-driven professional with solid experience in administrative, operational, and corporate governance areas. • Governance: Responsible for the governance of the Global Field Support team in Brazil, providing strategic support to the entire management level. • Operational Leadership: Leader of the Dispatch / Onsite Coordination team in Brazil, ensuring the correct direction of calls to the field team, managing parts requests, and ensuring operational efficiency. • Partnership Development: Acted as Partner Enablement, identifying and enabling new partners for service delivery and parts supply in Brazil. • Auditing and Quality: Serving as an Internal Auditor alongside the company’s quality team, contributing to process standardization and continuous improvement. • Customer Service: Experience providing support to management in internal audits and process improvements. • Sales Operations: Managed orders and coordinated high-visibility projects of significant impact. Key Strengths: • Excellent communication skills, ability to work under pressure, and development of team-driven solutions. • Flexible, proactive, and easy interpersonal relationships, dedicated and results-focused. • Trilingual communication: Intermediate/Advanced English, Intermediate / Advanced Spanish, and Native Portuguese.