Marcello Piazza

Background

About Marcello Piazza

Master's degree in Computer Engineer. Project Leader for global customer success dept. Strategic Project and service management focused on customer satisfaction. I leveraged my problem-solving and team leadership skills at Wolters Kluwer to enhance program efficiency and customer satisfaction. My expertise in project management and interpersonal communication fostered robust stakeholder relationships, driving successful project completions and achieving a significant improvement in client retention. Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives. Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones. Collaborative leader partners with co workers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Salesforce Service Cloud & Jira Atlassian expertise for reporting and KPIs - Customer Service Management for Customer Success.