Marcelo Ignacio
Service Delivery Associate Director at Concentrix
Based in Fortaleza, Brazil
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Seniority
Director
Department
Operations
Location
Fortaleza
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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m•••••••@concentrix.com
Phone
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Background
About Marcelo Ignacio
Implementation and aplication of organizational policies and procedures, monitoring company key performance indicators with recommendation for results improvements - Planning and deploymentof new services and contracts, specializing in projects with high complexity and integration of service management and outsourcing- Process analisys and optimization, implementation of corrective, preventive or continuous improvement action plans (PDCA), as well as the elaboration of performance metrics aiming at increasing productivity and reaching the company goals- Experience in operations management as well as capacity planning, forecasting and scheduling. e-mail: marcelorignacio@gmail.com phone:+55 21 99310-2084
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