Marcin Dakszewicz
Request Fulfilment Process Lead at Kyndryl
Based in Katowice, Poland
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Seniority
Other
Department
Other
Location
Katowice
Industry
IT Services and IT Consulting
Company size
61K
Contact information
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m•••••••@kyndryl.com
Phone
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Background
About Marcin Dakszewicz
Results-driven Process Manager with 9+ years of experience in ITIL-based IT Operations, specializing in Major Incident, Problem, Change Management, and Request Fulfillment. Proven track record in delivering high-quality service management, resolving client escalations, and ensuring process compliance across highly regulated industries including finance, insurance, air transport, and IT outsourcing. Skilled in stakeholder communication and service governance, with a strong focus on continuous improvement. Currently expanding expertise in data analytics, IT security, and ITSM tools to further enhance operational performance.
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