Marcin Kienitz

Background

About Marcin Kienitz

Experienced IT Service Manager | Network Operations & Problem Management Expert | Committed to Delivering Excellence I am an accomplished IT professional with over 8 years of experience in network management and service delivery. Currently, I lead network services for a major client across multiple European sites at Atos Poland Global Services, where I specialize in service management, problem-solving, and supporting seamless project execution. Known for my strong analytical skills and customer-focused approach, I have a proven track record of resolving complex incidents, managing major network changes, and driving continuous service improvement. My expertise extends to incident, problem, and change management, with hands-on experience in tools like ServiceNOW. A natural team player, I have successfully onboarded and trained new team members, fostering a collaborative and results-driven work environment. My adaptability and ability to prioritize tasks under pressure ensure, that I consistently meet and exceed client expectations. Currently exploring opportunities to develop skills in Artificial Intelligence, I aim to merge my technical expertise with innovative solutions to drive impactful business outcomes. Let’s connect to discuss how I can contribute to your team’s success!