Marcin Molenda
Kierownik Zespołu Obsługi Reklamacji at Orlen Paczka
Based in Warsaw, Poland
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Seniority
Staff
Department
Other
Location
Warsaw
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
333
Contact information
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m•••••••@orlenpaczka.pl
Phone
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Background
About Marcin Molenda
Manager of the Customer Service and Complaints with experience gained in both Polish and international companies. Key competences include, among others:• Call Center and camplaints department management• Creating a BOK structure and development paths for employees• Co-creation of the NPS customer satisfaction survey process• Standardization of the level of customer service - development of the "Golden Rules" principle. • Conducting periodic interviews, coaching of Call Center employees• Responsibility for KPIs for the entire department as well as individual ones• Recruitment of employees of BOK and Call Center• Preparation of performance and sales reports• Participation in the IVR system implementation project
Decision-makers
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Monika Sadurska
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Kamil Nagrodzki
Specjalista Ds Zarządzania Projektami · Supply Chain & Logistics
- MWManager
MacIej Wysocki
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