Marco Cardassi

Background

About Marco Cardassi

I am the Head of Customer Care at Targa Telematics, a leading provider of vehicle telematics solutions for fleet management, car sharing, and insurance. With over 10 years of experience in the automotive industry, I have a deep understanding of customer needs, expectations, and feedback across different segments and regions. My core competencies include project management, business analysis, problem solving, and change management. I lead a multicultural team that delivers proactive and responsive customer service and assistance, ensuring high levels of customer satisfaction and loyalty. I have successfully coordinated and executed multiple projects involving customer data, contact management, diagnostic tools, and quality processes for global brands such as Iveco and CNH Industrial. My mission is to drive continuous improvement and innovation in customer care, while aligning with the company's vision and strategy.