Marco Casula
Team Manager at Swarovski Customer Service at Swarovski
Based in Gdańsk, Poland
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Seniority
Manager
Department
Customer/Client Service
Location
Gdańsk
Industry
Retail Luxury Goods and Jewelry
Company size
11K
Contact information
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m•••••••@swarovski.com
Phone
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Background
About Marco Casula
Experienced team manager with a proven track record in customer service operations, adept at leading diverse teams and driving productivity improvements. Demonstrates expertise in strategic planning, performance monitoring, and process optimisation. Skilled in fostering cross-functional collaboration, aligning customer service strategies with organisational goals, and leveraging data analytics to enhance operational efficiency. Proficient in project management software and performance metrics evaluation, with a strong focus on customer relationship building and intercultural competence. Committed to delivering exceptional customer experience through innovative solutions and effective leadership.
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