Marco Kramer
Dienstenmanager Change Coördinator at Kpn
Based in Wijk bij Duurstede, Netherlands
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Seniority
Staff
Department
Other
Location
Wijk bij Duurstede
Industry
Telecommunications
Company size
18K
Contact information
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m•••••••@kpn.com
Phone
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Background
About Marco Kramer
Hands-on, grown through the ranks, excel in providing structure and procedures in a combination of providing personal support for client and co-workers" Within the Service Management process, I really found my niche. I quickly see through bottlenecks (from a helicopter view) and put me in for constant improvements. I am open for constant growth and improving myself and I am very service oriented both towards customer and organization. In my former jobs I already built many bridges between departments and between processes. Although I quickly take (or get) the lead, I certainly see myself as a team player. My strength is in the way I am able to communicate, which for example is reflected in clear work instructions and directions. In my current position I act as a team leader of 12-15 people, I manage the financial activities and work with both Service Design and CSI to improve service delivery.
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