Marco Pontes

Background

About Marco Pontes

IT Professional and Project Manager in a wide variety of business applications,particularly surrounding the call center business. Interested in Project Management and Workplace Site development and Design. Through my career I have installed 11 Call Center sites and have designed 3 of them. Managing the projects from inception and design through the contruction phase to network and Infrastructure installation. Very interested in Project Management, as well as Infrastructure/Telecommunications design. Specialties: acd, anti virus, call center, computer hardware, computer networking, concept development, consulting, crm, cti, customer relations, database administration, disaster recovery, documentation, firewalls, meridian, microsoft mail, modeling, nortel, personnel, policy analysis, process engineering, program development, programming, project development, symposium, system administration, systems analysis, tech support, telecommunications, telemarketing, troubleshooting, voip, workflow analysis