Marconi Hernandez
Senior Manager, Colleague Relations at Cvs Health
Based in Providence, United States
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Seniority
Manager
Department
Human Resources
Location
Providence
Industry
Hospitals and Health Care
Company size
135K
Contact information
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m•••••••@cvshealth.com
Phone
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Background
About Marconi Hernandez
As a Senior Manager of Colleague Relations at CVS Health, I oversee the intake, placement, and escalation of employee relations cases from various sources, ensuring compliance with service level agreements and best practices. I have 13+ years of experience in Human Resources, including 5 years of supervising multi-channel, single site centers, and 5 years of Workforce Management and Quality Assurance. I am passionate about delivering exceptional customer service, fostering a culture of continuous improvement, and developing and motivating high-performing teams. I hold certifications in Disability Management, FMLA, and ADA, and I am fluent in English and Spanish. I leverage my bi-lingual skills, HR policies knowledge, and data analysis skills to support the business objectives and strategic vision of CVS Health. I am a results-driven achiever who thrives on challenges and opportunities to make a positive impact.
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