Marcus Jameson

Background

About Marcus Jameson

Utility Service Technician City of Irving - Irving, TX March 2018 to March 2019 Respond to emergency water cut-offs and activations, water main leaks or breaks, and locate source of emergency; set up locates for repair. Perform leak investigation and detection with the use of electronic listening equipment. Repair leaks on water services and sprinkler lines. Repair and install water meters, meter boxes, and associated devices; review meters for proper operation; explain how meters work to public as appropriate. Operate and collect data on a hand-held or mobile meter reading device; evaluate meters to ensure proper operation; troubleshoot ERT tamper, replacement / repair, and condition of register; replace and repair equipment as necessary. Collect payment for service cut offs and restore service; perform service cut-offs. Prepare work orders for each job performed; read and input data and written information into work orders by software. Work stand-by rotation for after-hours emergency calls. Distribute door notices or related information to people affected by repair and maintenance operations; answer questions as appropriate; refer inquiries to crew leader or supervisor. Run communication process on hand-held microcomputers in order to download meter reading data into computer; develop basic knowledge of billing software Sales Representative Frito-Lay, PepsiCo - Dallas, TX March 2019 to September 2020 drove my personal vehicle to a variety of store locations, retrieving Frito-Lay products from the backs of stores, and ensuring that products are both fresh and attractive to customers Customer Service Representative ACE Cash Express - Irving, TX September 2021 to Present Responsibilities • Addresses technical and procedural inquiries from ACE locations • Respond and resolve to external customer requests via email or telephone and escalate when needed • Performs technical troubleshooting and diagnosis hardware and software issues • Implements solutions and escalates issues. Create and clearly document F1 tickets for all inquiries using the operational support system • Achieves satisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticket resolution and knowledge testing • Demonstrates a commitment to customer service • Ensures the safeguarding of customer information