Marcus Marshall

Background

About Marcus Marshall

Information Technology (IT) Director/Project Manager with 15 years experience in managing IT operations and business activities. Responsibilities include troubleshooting, prioritizing client spending to meet business objectives, and developing solutions that improve the efficiency of IT operations. Proven record of success reducing downtime, improving security, saving costs, and improving customer satisfaction. Background includes business-to-business, business-to-consumer, and higher education activities. VOICE OVER IP Call controls using both SIP and H.323 protocols Add-on services and unified messaging Merging of data/voice infrastructures Initiate VoIP systems that consists of a number of different components: Gateway/Media Gateway, Gatekeeper, Call agent, Media Gateway Controller, Signaling Gateway and a Call manager Successfully installed and maintain "intelligent endpoint protocols" with H.323. Strategic Planning and Business Growth Managed IT project across full systems development life cycle including testing and deployment Defined requirements, developed system designs, architecture, system configuration Ensured financial goals Implemented comprehensive project plans Confirmed established architecture, business practices, and industry standards based on relevant certifications Specialties: Areas of Expertise Include: Business Planning Client Needs Assessment Data Mining Business Development and Sales Project Management Voice Over IP (SIP and H.323) Recruiting and Hiring Solutions Development Process Automation Facilitator of Training Profit and Loss Analysis Client Servers System Design