Marcus Rivera

Background

About Marcus Rivera

As I pursue the Google IT Support Professional Certificate, I am building a robust skill set in areas such as system administration, network operations, and troubleshooting. Technology has always fascinated me, not just for its complexities but for its potential to solve real-world problems and drive innovation. I’m passionate about using IT to create efficient, secure, and forward-thinking solutions for businesses. My career as a Repair Technician at Pax Technologies, UBreakIFix, and Best Buy has given me hands-on experience with diagnosing and resolving hardware issues, developing critical thinking skills, and delivering excellent customer service. These roles taught me how to think on my feet, adapt quickly, and solve complex technical challenges—skills that translate seamlessly into IT support and systems management. Whether repairing hardware or tackling network issues, I approach every problem as an opportunity to improve and innovate. I’m eager to bring my technical expertise and problem-solving abilities to a dynamic IT role where I can continue learning and contributing to impactful projects. Let’s connect to discuss how I can help your team thrive in today’s rapidly evolving tech landscape.